Moments Refund Policy

Effective Date: July 31, 2026
Version: 1.0.0

At Moments Memory Books, LLC ("Moments," "we," "us," or "our"), we want you to love your order. If you are not satisfied with your printed book, please contact us so we can try to make it right. If we cannot make it right, we will refund your order.

Contacting Us

Email support@momentsmemorybooks.com with your order details and a description of the issue. Including photos of a printing or shipping issue helps us review it quickly.

Refunds are handled manually by our support team. We do not offer store credit as an alternative to a refund.

Made-to-Order Books

Each book is individually printed to order. Small differences in color, trim, and binding can occur between printed copies and are a normal part of the printing process. We work to keep production consistent, but these minor variations alone may not indicate a defect.

Cancellations

You may request cancellation before printing begins. If the printer confirms the cancellation, we will process your refund manually. Once printing has begun, we cannot guarantee that an order can be canceled.

Changes to This Policy

We may update this policy to reflect changes to our products or operations. We will publish each new version at /refund-policy with a new version number and effective date. Earlier versions are retained in our policy history.